Know Your Rights and Responsibilities When Moving
Moving from one place to another within the United States is a huge step, and knowing your rights and duties as a consumer can make it easy and painless. The following guide outlines all the major components to know when selecting moving services and contractors, including estimates, agreements, liability coverage, and resolution of disputes. Knowledge is power, and it is the first step in the successful completion of the move.
What Are Your Rights?
1. The Right to an Estimate in the Motion of the Move
- All moving companies are obligated to submit a written estimate to clients for its costs, which can either be binding or non-binding.
- If estimates are provided, they should explain to customers how to manage costs from the beginning.
- Clients should expect no surprise bills if the cost of the service is guaranteed on the estimate.
- Non-binding estimates provide a starting figure but may change as more services are rendered.
- Additional costs, such as fees for stairs, elevators, or long carries, should be included in the estimate.
2. The Right to a Written Movement Contract
- A detailed moving agreement must be presented and signed by all moving companies before they proceed with the move.
- The contract should cover:
- Nature of the service.
- Amount paid with payment terms.
- Timeline for delivery.
- Coverage of loss terms.
Payments should always be made in writing.
3. The Right to Liability in a Move
- All moving companies must provide at least two kinds of liability coverage:
- Full Value Protection: A slightly more expensive option that guarantees restoration, reconstruction, or compensation for lost or damaged items.
- Released Value Protection: A minimal liability coverage provided at no additional cost.
4. Right to Timely Service
- Movers are obliged to transport your belongings within the time agreed upon with the customer.
- If there are delays, you have the right to seek compensation according to your signed contract.
What Are Your Responsibilities?
1. Prepare Your Belongings
- Make sure all your items are well packed; if you are doing the packing yourself, ensure that it is properly done.
- Mark items that are breakable or invaluable to avoid damage.
- Movers take no responsibility for improperly packed boxes they did not fill for you.
2. Understand the Terms of the Estimate
- Read the estimate thoroughly before signing.
- Be aware of extra charges for packing heavy items, long carries, or specialty items like a piano or pool table.
- Inform movers about any special needs in advance.
3. Be Available on Moving Day
- Be present to witness the packing, loading, and unloading process.
- If unavailable, appoint a trusted representative.
- Inspect items upon delivery and sign off only after confirming their condition.
4. Report Damages Promptly
- Notify the moving company immediately if items are lost or damaged.
- File a written claim within the timeframe specified in your contract, usually within nine months.
Moving Problems and Steps to Take When They Occur
1. Get in Touch With Your Moving Company
- If there are conflicts over the moving services, resolve them first with the moving company.
- Reinforce your position with evidence, including emails and phone conversations.
2. Register Your Grievance
- If you cannot resolve the matter, consider filing a complaint with FMCSA. Call 1-888-DOT-SAFT or use the FMCSA website.
- Retain paperwork, including the bill of lading, estimate, and receipts.
3. Go to Court
- For major disputes, seek the help of an attorney or the small claims court.
Essential Terminology to Use
| Term | Definition |
|---|---|
| Binding Estimate | A fixed cost for services, guaranteeing the total price of the move upfront. |
| Non-Binding Estimate | An initial estimate that may change based on the actual weight or services provided. |
| Released Value Protection | Basic liability coverage offering $0.60 per pound per item at no additional cost. |
| Full Value Protection | Comprehensive coverage ensuring repair, replacement, or reimbursement for lost or damaged items. |
Why It Is Important to Have Insurance
Having insurance during a move protects against unexpected damage or loss.
- Full Value Protection ensures repair or replacement for damaged or lost items.
- Released Value Protection, while free, offers minimal coverage and may not suffice for high-value items.
Additional Services to Consider
1. Packing and Unpacking
- Movers can professionally pack and unpack your belongings, saving time and ensuring safety.
- Custom crating is available for delicate or high-value items.
2. Storage Solutions
- Short-term and long-term storage options are available.
- Ideal for downsizing or temporary transitions.
Why Choose A Storage Place?
Since 2012, A Storage Place has provided a variety of moving services tailored to clients’ needs. With comprehensive insurance, skilled staff, and excellent customer support, every move is made smooth and hassle-free. Contact us today to plan your move!